FAQ

FAQ2020-03-03T09:27:06+08:00
Can we get a sample?2018-07-09T11:40:52+08:00

Yes, we can supply the free sample to the customer less than 30 USD, and you need to pay the air freight, or we send the sample to you by your courier account. For the sample more than 30 USD, you can pay the sample charge to us firstly, when you place the order, the sample money can be added to your order.

Can you print our logo?2018-07-09T11:40:04+08:00

Yes, you can get the customized products and service from us, for some items, there is MOQ requirements, so please contact us and let us know what you need, then we can give the best solution to you.

Do you accept the OEM and ODM?2018-07-09T11:38:59+08:00

Yes, you can get your branding products with customized design based on your authorized brand. You can send your paper work, design to us, or let us know what you think, then we can make the design as per your requirements.

What is the delivery time?2018-07-09T11:38:13+08:00

For the samples, it will take about 5 days, if we have in stock, we can ship out at once.

For quantity order, it will take about 10 to 30 days, it depends on the product category and the quantity.

If you need the order urgently, we will do our best asap.

What is your quality warranty policy?2018-07-09T11:37:24+08:00

Our products have one year quality warranty, if you receive the defective products, please send the feedback profile to us, we can send the replacement products.

What is your payment terms?2018-07-09T11:36:15+08:00

For the sample order, small order, you can pay the money by Paypal, Western Union.

For quantity order, you need to pay the 30% T/T in advance, 70%T/T balance when the products are ready before shipment.

T/T is recommended, L/C is available.

What is the order procedure?2018-07-09T11:18:19+08:00
  1. Please check our web or catalog and let us know your interested products, then we can send the price and offer to you.
  2. When you confirm the offer and the shipping way, we will send the proforma invoice to you, before that you also can send the PO to us.
  3. When you confirm the P/I, please pay the deposit for the order production.
  4. When we receive the deposit, we will send you feedback and begin the production.
  5. When the products are ready, we will send the product information, packing information to you, and then you pay the balance to us.
  6. We send the goods to you by Air or By sea as per the P/I.
  7. When you receive the goods, please check and let us know your feedback.
  8. After a while, when you have the market feedback or question from your customer, please let us know, then we can give you the solution and plan.

If you have any other question please leave message.